Electronic

Option 1: Online Payments & Paperless Billing



Payment Options: Visa, MasterCard, Discover, and ACH.

Fees: Recurring or automatic payments do not have a transaction fee. Learn how to set one up here: Follow these five easy steps , or call our office at 815.633.5461 Monday-Friday from 8AM to 5PM.

One-time payments have a $2.50 transaction fee.

The maximum amount per payment is $175.00

Option 2: Online Payments



Payment Options: MasterCard, American Express, Discover, or ACH.

Fees: Credit/debit cards range from $1.00-$8.00 at 2.34% of the bill,

ACH payments are charged $1.00 per payment.

The maximum amount per payment is $500.00.

We are not currently affiliated with any other online payment sites.

Please call our office at (815) 633-5461 for questions regarding online payments.

Mail & Direct Payment

Payments should be mailed to: 1350 Turret Drive, Machesney Park, IL 61115

Office Hours: 8:00 a.m. to 4:30 p.m. (Monday - Friday)

Drive Up Window Hours: 7:00 a.m. to 5:00 p.m. (Monday - Friday)

After Hours Drop Box Locations:

1. Main Office - 1350 Turret Drive, Machesney Park

2. North Park Fire Station - 605 Ramona Terrace (north entrance)

Telephone

Customers may now pay their water bill by phone. Payments are accepted 24 hours a day, 7 days a week.

Please Note: Payments are posted the following day Monday-Friday. Payments made on Saturday, Sunday or a holiday will be posted the following workday.

● You will need a copy of your bill in front of you or call the District office at (815) 633-5461 for your account number and amount due.

● Call Toll Free 1 - (877) 369-2919 and follow the prompts.

● A transaction or processing fee of $2.50 will be charged. The District does not receive any revenue from the convenience fee.

● VISA, MasterCard, Discover, American Express, and ACH are accepted.