Electronic
Telephone
Electronic
Option 1: Online Payments & Paperless Billing (Infosend)
Payments using a checking account (routing and account number) are FREE.Payment Options: Visa, MasterCard, Discover, and ACH.
Fees: All payments (one-time and recurring) made with a checking account (routing and account number) are now FREE! Payments made with a credit or debit card have a $2.50 convenience fee.
If you have been shut off for non-payment, please call our office at (815) 633-5461 to schedule the water to be turned back on. We are unable to turn the water back on until we speak with the customer directly. Restoration of service will occur from 12PM – 4PM if the request is received during business hours and 4PM – 7PM if the call is received after hours. If service restoration is requested after 7PM, the restoration will occur the following day after 7AM.
Not sure how to use our new billpay options?
- Learn how to setup an account here.
- Learn how to sign up for autopay here.
- Learn how to add a payment method here.
- Learn how to reset your password here.
- Learn how to sign up for billing notifications via email or text here.
- Learn how to view your account balance or make a payment here.
- Learn how to add an additional account to your online portal here.
Option 2: Jetpay Online Payments
Payments using a checking account (routing and account number) are FREE.Payment Options: ACH (checking account), Visa, MasterCard, American Express, Discover.
Fees: Credit/debit cards range from $1.00-$8.00 at 2.25% of the bill, payments using a checking account (routing and account number) are FREE!
The maximum amount per payment is $500.00.
If you need additional assistance, watch our "how-to" video!
We are not currently affiliated with any other online payment sites.
Please call our office at (815) 633-5461 for questions regarding online payments.
Mail & Direct Payment
Payments should be mailed to: 1350 Turret Drive, Machesney Park, IL 61115
Office/Drive-Thru Hours: 7:30 a.m. to 4:00 p.m. (Monday - Thursday); 7:30 a.m. to 2:00 p.m. (Friday)
After Hours Drop Box Location:
Main Office - 1350 Turret Drive, Machesney Park
Office/Drive-Thru Hours: 7:30 a.m. to 4:00 p.m. (Monday - Thursday); 7:30 a.m. to 2:00 p.m. (Friday)
After Hours Drop Box Location:
Main Office - 1350 Turret Drive, Machesney Park
Telephone
Customers may now pay their water bill by phone. Payments are accepted 24 hours a day, 7 days a week.
Please Note: Payments are posted the following day Monday-Friday. Payments made on Saturday, Sunday or a holiday will be posted the following workday.
● You will need a copy of your bill in front of you or call the District office at (815) 633-5461 for your account number and amount due.
● Call Toll Free 1 - (877) 630-5469 and follow the prompts.
● All e-check payments will be FREE of charge ● A transaction or processing fee of 2.25% will be charged for all credit card payments. The District does not receive any revenue from the convenience fee.
● VISA, MasterCard, Discover, American Express, and ACH are accepted.
If you have been shut off for non-payment, please call our office at (815) 633-5461 to schedule the water to be turned back on. We are unable to turn the water back on until we speak with the customer directly. Restoration of service will occur from 12PM – 4PM if the request is received during business hours and 4PM – 7PM if the call is received after hours. If service restoration is requested after 7PM, the restoration will occur the following day after 7AM.
Please Note: Payments are posted the following day Monday-Friday. Payments made on Saturday, Sunday or a holiday will be posted the following workday.
● You will need a copy of your bill in front of you or call the District office at (815) 633-5461 for your account number and amount due.
● Call Toll Free 1 - (877) 630-5469 and follow the prompts.
● All e-check payments will be FREE of charge ● A transaction or processing fee of 2.25% will be charged for all credit card payments. The District does not receive any revenue from the convenience fee.
● VISA, MasterCard, Discover, American Express, and ACH are accepted.
If you have been shut off for non-payment, please call our office at (815) 633-5461 to schedule the water to be turned back on. We are unable to turn the water back on until we speak with the customer directly. Restoration of service will occur from 12PM – 4PM if the request is received during business hours and 4PM – 7PM if the call is received after hours. If service restoration is requested after 7PM, the restoration will occur the following day after 7AM.